Payment & Billing
When will my payment be processed?
If you pay with a Debit card, Credit Card, or PayPal, Maestro will process the payment at the time you place your order.
Which payment methods are accepted?
We accept Visa, MasterCard, PayPal, and Apple Pay.
Do you ensure the security of my personal information?
Yes, we prioritize the safety and confidentiality of your personal data. We keep it private and confidential, only sharing it with your consent or if legally permitted.
When is payment required for Made to Measure Products?
For made-to-order items or items customized specifically for you, full payment is required at the time of checkout..
Shipping & Delivery
How long does delivery take for Kuwait orders?
Orders within Kuwait are typically delivered within 2-4 business days from the date of dispatch.
How long does delivery take for GCC and international orders?
GCC orders are typically delivered within 5-7 business days. International orders may take 7-14 business days depending on your location and customs processing.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location and order size. We offer free shipping on orders above a certain value please check at checkout for the latest offer.
How do I track my order?
Once your order has been dispatched you will receive a confirmation email with your tracking number and a link to track your shipment in real time.
Returns & Refunds
What is your return policy?
We accept returns within 14 days of delivery. Items must be returned in unworn, undamaged condition with all original tags and packaging. Please refer to our full Refund Policy page for complete details.
How long does a refund take?
Once we receive and inspect your return, processing takes up to 7 calendar days. The refund will then appear in your account within 20 days depending on your payment provider.
Can I exchange an item?
Yes, exchanges are available subject to stock availability. Please contact us via WhatsApp or email to arrange an exchange before sending your item back.
Products & Sizing
What sizes are available?
We carry a wide range of sizes across all product categories. Each product page shows available sizes. For clothing, we follow Italian sizing—please refer to our size guide on the product page for conversions.
Are all products authentic Italian made?
Yes — every product at Maestro is 100% authentic and sourced directly from our exclusive Italian brand partners including ISAIA, Mauri, Cantarelli, Andrea Ventura Firenze and many more.
What is the Made to Measure service?
Our Made to Measure service allows you to order footwear crafted specifically to your measurements in partnership with our Italian handmade brands Mauri and Andrea Ventura. Please contact us directly via WhatsApp or email to begin the process.
Contact & Support
How can I contact Maestro?
You can reach us via WhatsApp at +96555410300, by email at MAESTRO@MAESTROin.com, by telephone at +965 22465477, or by visiting us in person at Salhiya Complex, M2, Kuwait.
What are your customer support hours?
Please contact us via WhatsApp for the fastest response. Our team will get back to you as soon as possible during business hours.
Where is your store located?
Our boutique is located at Salhiya Complex, M2, Kuwait. You can find us on Google Maps via the link on our Contact page.