Frequently Asked Questions
Orders & Payment
What payment methods do you accept?
We accept KNET and major credit and debit cards, as well as PayPal. All transactions are processed securely.
What currency are prices shown in?
All prices are displayed in Kuwaiti Dinar (KWD).
Is it safe to shop on your website?
Yes. Our store runs on Shopify with secure, encrypted checkout, and your payment details are never stored on our servers.
Can I change or cancel my order after placing it?
If you need to change or cancel an order, contact us as soon as possible at [CONFIRM: your email/phone]. Once an order has shipped, it can no longer be changed, but you may be able to return it — see our returns section below.
Shipping & Delivery
Where do you ship?
We ship across Kuwait. [CONFIRM: Do you also ship internationally / across the GCC? Add or remove regions here.]
How long does delivery take?
Orders within Kuwait typically arrive within [CONFIRM: e.g. 2–4 business days]. You'll receive a confirmation once your order is on its way.
How much does shipping cost?
[CONFIRM: e.g. "Delivery within Kuwait is free on orders over X KWD; otherwise a flat fee of Y KWD applies." State your actual policy.]
Will I be able to track my order?
Yes — once your order ships, we'll send you tracking details so you can follow its progress.
Returns & Exchanges
What is your return policy?
We want you to be completely satisfied. You may return unworn items in their original condition and packaging within [CONFIRM: e.g. 14 days] of delivery. [CONFIRM: state whether refund, exchange, or store credit.]
How do I start a return or exchange?
Contact us at [CONFIRM: email/phone] with your order number, and we'll guide you through the process.
Are any items non-returnable?
For hygiene and other reasons, certain items may not be eligible for return — including [CONFIRM: e.g. swimwear, gift cards, personalised or made-to-order items]. Please check before purchasing.
Products & Authenticity
Are your products authentic?
Absolutely. Every piece we sell is 100% authentic, sourced directly from the finest Italian makers and ateliers. We deal only in genuine luxury goods.
What are your products made from?
Our collection features the finest materials, including smooth calfskin, suede, and rare exotic leathers such as ostrich, crocodile, alligator, and lizard, alongside pure cashmere and silk. Each product page lists its materials.
How do I care for my purchase?
Fine leather and materials last a lifetime with the right care. See our Care Guide for detailed advice on every material we offer.
Sizing
What sizing do you use?
Most of our footwear and clothing follows Italian/European sizing. Where possible, product pages include size details to help you choose.
What if I'm unsure of my size?
If you're between sizes or unsure, contact us at [CONFIRM: email/phone] before ordering and we'll be glad to advise. For shoes and tailoring in particular, we're happy to help you find the right fit.
Gift Cards
Do you offer gift cards?
Yes. Our digital gift cards make an elegant gift and can be used toward anything in the collection. They're delivered by email and never expire. [CONFIRM: confirm expiry policy.]
Languages
What languages is your store available in?
Our store is available in English and Arabic, with Italian and French coming soon. Use the language selector to switch.
Still Have Questions?
We're always happy to help. Reach out to us at [CONFIRM: email], [CONFIRM: phone/WhatsApp], or via our social channels, and we'll get back to you as soon as we can.