Frequently Asked Questions

Orders & Payment

What payment methods do you accept?
We accept KNET and major credit and debit cards, as well as PayPal. All transactions are processed securely.

What currency are prices shown in?
All prices are displayed in Kuwaiti Dinar (KWD). Kuwait does not apply VAT, so the price you see is the price you pay, no tax added at checkout.

Is it safe to shop on your website?
Yes. Our store runs on Shopify with secure, encrypted checkout, and your payment details are never stored on our servers.

Can I change or cancel my order after placing it?
If you need to change or cancel an order, contact us as soon as possible at maestro@maestroin.com or +965 5541 0300. Once an order has shipped, it can no longer be changed, but you may be able to return it — see our returns section below.

Shipping & Delivery

Where do you ship?
We ship across Kuwait and internationally. For international orders, please contact us at maestro@maestroin.com for delivery times and rates.

How long does delivery take?
Orders within Kuwait are typically delivered within a few business days. You'll receive a confirmation once your order is on its way.

How much does shipping cost?
Shipping is calculated at checkout based on your location, so you'll always see the cost before you pay.

Will I be able to track my order?
Yes — once your order ships, we'll send you tracking details so you can follow its progress.

Returns & Exchanges

What is your return policy?
We want you to be completely satisfied. You may return unworn items in their original condition and packaging within 14 days of delivery for a refund, an exchange, or store credit. Please note that socks, swimwear, and gift cards cannot be returned or exchanged.

How do I start a return or exchange?
Contact us at maestro@maestroin.com or +965 5541 0300 with your order number, and we'll guide you through the process.

Are any items non-returnable?
Yes. For hygiene and other reasons, socks, swimwear, and gift cards cannot be returned or exchanged. Please check before purchasing.

Products & Authenticity

Are your products authentic?
Absolutely. Every piece we sell is 100% authentic, sourced directly from the finest Italian makers and ateliers. We deal only in genuine luxury goods.

What are your products made from?
Our collection features the finest materials, including smooth calfskin, suede, and rare exotic leathers such as ostrich, crocodile, alligator, and lizard, alongside pure cashmere and silk. Each product page lists its materials.

How do I care for my purchase?
Fine leather and materials last a lifetime with the right care. See our Care Guide for detailed advice on every material we offer.

Sizing

What sizing do you use?
Most of our footwear and clothing follows Italian/European sizing. Where possible, product pages include size details to help you choose.

What if I'm unsure of my size?
If you're between sizes or unsure, contact us at maestro@maestroin.com or +965 5541 0300 before ordering and we'll be glad to advise. For shoes and tailoring in particular, we're happy to help you find the right fit.

Gift Cards

Do you offer gift cards?
Yes. Our digital gift cards make an elegant gift and can be used toward anything in the collection. They're delivered by email and never expire.

Languages

What languages is your store available in?
Our store is available in English, Arabic, and Italian, with French coming soon. Use the language selector to switch.

Still Have Questions?

We're always happy to help. Reach out to us at maestro@maestroin.com, on WhatsApp at +965 5541 0300, or via our social channels, and we'll get back to you as soon as we can.

Frequently Asked Questions