MAESTRO GROUP PRIVACY POLICY ("Privacy Policy")

1. ABOUT THE MAESTRO GROUP AND THIS PRIVACY POLICY This Privacy Policy provides information on the collection and use of personal data by MAESTRO. It explains the types of information we collect, the purposes for collecting that information, and how we use and share it. Please note that our website and services provided by Shopify are not intended for use by children.
2. THIRD PARTY WEBSITES Shopify is our main provider for Ecommerce services.
3. WHAT INFORMATION DO WE COLLECT, AND HOW? When you interact with us, whether through our website or communication channels, we may collect the following information:

• Information you provide: This includes information you provide when creating an account, placing orders, completing online forms, opting in to receive newsletters and offers, participating in competitions or promotions, or corresponding with us. It may include your name, address, phone number, email address, date of birth, gender, purchase information, reviews, images, and financial information (although we do not store credit/debit card details).
• Information from other sources: We may receive information about you from other accounts or sources, such as your Apple ID, Google Sign-In, social media providers, advertising networks, analytics partners, and payment/delivery service providers. This may include personal information, device information, and publicly available data.
• Information collected by our IT systems: Our IT systems automatically collect certain information when you visit our website, including cookies (for improved user experience and tailored advertising) and device information (such as IP address, browser, pages visited, time zone, and crash/error reports).
• In-store information: When visiting our physical stores, you may provide information through purchases, surveys, feedback, or interactions with products. If you use a WiFi-enabled device, certain information may be collected, such as device type and location, for enhancing your in-store experience.

4. WHAT DO WE USE YOUR INFORMATION FOR? We use your information for various purposes, including providing services, optimizing your experience, marketing and advertising, research and analysis, and ensuring security. Here are some specific purposes and the legal basis for processing your data:

• Account registration and management: Name, email, password, and additional details. Legal basis: Contract performance.
• Order fulfillment: Name, addresses, phone number, order details. Legal basis: Contract performance.
• Payment processing: Payment information (transferred to authorized payment providers). Legal basis: Contract performance.
• Customer service: Name, email, password, phone number, addresses, contact history. Legal basis: Contract performance and legitimate interests.
• Health and safety queries: Additional information related to beauty products and adverse reactions. Legal basis: Contract performance and legal obligation.
• Quality monitoring: Name, email, password, phone number, addresses, contact history. Legal basis: Legitimate interests.
• Reviews: Name, age range, skin characteristics, written reviews. Legal basis: Consent.
• Website administration and optimization: Device information, cookie identifiers, browsing information. Legal basis: Legitimate interests.
• Fraud and credit checks: Various personal information for security purposes. Legal basis: Legitimate interests and legal obligation.
• Marketing and personalized offers: Name, email, phone number, addresses, purchase history, browsing behavior, device information, etc. Legal basis: Legitimate interests and consent.
• Loyalty programs: Various personal information for program management. Legal basis: Legitimate interests.
• Personalized recommendations: Various personal information for enhancing the shopping experience. Legal basis: Legitimate interests.
• Location-based information: Name, location, device information. Legal basis: Consent.
• Research and analysis: Name, addresses, email, device information. Legal basis: Legitimate interests.
• Advertising and retargeting: Email, cookie identifiers, device information. Legal basis: Legitimate interests.
• Aggregated statistical reports: Anonymized order history and general customer information. Legal basis: Legitimate interests.

5. WHO DO WE SHARE YOUR INFORMATION WITH? To provide our services, we may share your information with carefully selected third parties in limited circumstances. These include partner boutiques, third-party service providers,advertisers, and aggregated data sharing with select parties. We ensure that these third parties only use your information as necessary to provide their services or for marketing purposes.

6.  COOKIES We use cookies to collect information and store preferences. The cookies we use fall into several categories: strictly necessary, performance, functionality, and targeting/advertising cookies. You can withdraw your consent to cookies by adjusting your browser settings.

7. SECURITY We take reasonable steps to protect the personal information you provide, including encryption during data transmission, secure user authentication, and limited retention of credit/debit card details. However, please note that no transmission over the internet is entirely secure.

8. PRIVACY RIGHTS You have rights regarding the personal data we hold about you. These rights include access, correction, erasure, restriction, objection, data portability, and withdrawal of consent. To exercise your rights, you must verify your identity, and requests will be processed within one month.

9. COMPLAINTS If you have concerns about our Privacy Policy, please contact us via email.

10. UPDATES TO THIS POLICY Any changes to this Privacy Policy will be posted on our website and, if applicable, notified to you by email. Please check regularly for updates or changes.